You can delete your data from Convoly at any time. Which route applies depends on whether you use Convoly yourself, or you messaged a business that does.
If you use Convoly
Disconnect your Instagram account
Sign in, open Settings, and disconnect the Instagram account. The stored access token is deleted immediately and we stop receiving events for that account. Your contacts and message history remain until you delete the account itself, so that you keep your records.
Delete your whole account
Email privacy@convoly.in from the address you signed up with, asking us to delete your account. We will confirm, then remove:
- Your Convoly login and profile.
- Every connected Instagram account and its access token.
- All contacts, conversations, tags and custom fields.
- All automations and their run history.
- Delivery logs, except any record we must keep to meet a legal obligation.
Deletion completes within 30 days. Backups are rotated on a rolling schedule and purge shortly after.
If you messaged a business that uses Convoly
The business controls your conversation, not us — we process it on their instructions. So:
- Ask the business directly. They can delete you from their contacts, which removes your messages and any fields they stored.
- Reply “stop” in the conversation. Where the business has an opt-out step configured, this marks you opted out and no further automated message will be sent to you.
- Write to us. Email privacy@convoly.in with the Instagram account you contacted and roughly when. We will pass the request to the business and act on their instruction, and we will tell you what happened.
We identify you by an Instagram-scoped ID, which is specific to the business you messaged. We cannot search across businesses by your Instagram username, which is why we need to know which account you contacted.
Removing the app from Instagram
You can also revoke Convoly’s access from Instagram directly, under Settings → Website permissions → Apps and websites. Revoking access stops all further automation immediately. It does not by itself delete data already stored, so send us a deletion request as well if that is what you want.
What we cannot delete
Messages already delivered to Instagram live in Instagram’s systems and in the recipient’s inbox. We can delete our copy; we cannot unsend a message or remove it from Meta.
Questions about this document? Email privacy@convoly.in. See also our Privacy Policy, Terms of Service and Data Deletion instructions.